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OfficeMax

263 Shuman Blvd
Naperville, IL 60563,
OfficeMax
http://www.officemax.com
 Hours:0
800-283-7674(service)
online@officemax.com(service)
  • Overall Rating
    3 stars 3 Star Review
    Reviewed by: timstrap78

    Updated:11-21-08

    good service. the shipped my toners a little late. anyway.. thats ok

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: JoeShopper2008

    Updated:11-04-08

    After Officemax canceled my order it took over a month to get a refund. I got that only after filing a complaint with Paypal and the BBB. I tried calling numerous times during the process only to have them feed me a bunch of lies. They said the product has shipped out the first two times I called. Then the next few times I called they said they canceled the order but my money was refunded. The money was not refunded. The effort I had to go through to get my money back was inexcusable. I would do my business elsewhere.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: floridamortgageplanner

    Updated:12-10-07

    I ordered a printer on 11/30 that stated "expected to ship 1 to 3 days". Today is Dec. 12 and Customer service says it is on backorder and cannot inform me when the shipment will come in, at least not until Dec 17. So, I have to wait up to another week before I can even find out if my printer will be delivered before the decade is finished. Oh, and to add insult to injury, Pricegrabber shows the printer "in stock" still, although now it is back to retail price. The only reason I am keeping the order in is that the price is $350 cheaper than the current list at Officemax.com right now.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: shantanuc2001

    Updated:07-31-07

    Officemax is the most horrible place to make online shopping. They took my order and promised to deliver within 1-3 days. Now after several days they are saying that they are out of stock and they cancelled my order. They said they have a problem in their software. They dont respect customer and their on call customer service is extremely rude. I will never oder from Officemax ever in my life. If you want to get harassed and want to deal with extreme difficulties, just order from Officemax and life will turn hell with them.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: jklugmn

    Updated:03-01-07

    the item was marked "delivered by 1-3 days." it is now 7 days and counting. furthermore there is no tracking information supplied on the website. i called customer service and they were unable to provide any information about where it was, when i might get it, or how to track it. furthermore i was put on hold for substantial periods with obnoxious music. this case is still unresolved.ps. 1 day later. they say they cant cancel the oder since its "shipped," but they have no clue from where, with what carrier or any tracking info. if it ever arrives im shipping it back, meanwhile ive ordered from elsewhere.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: nativephotog

    Updated:01-12-07

    Very easy to order and fast shipping. Will use again.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: hwongl

    Updated:01-04-07

    This is the worst buying experience that I ever had during my past 10 years of buying from the web merchants. I ordered a laser printer from Officemax on 12/09/06 and I never received the item until a month later they claim that it was not available in my local area despite tha fact that on their web site the item is still listed as available at a much higher price. They cancled my my order without my consent. Essentially they false advertised the printer with a low price trying to attract the customers and never fullfilled their responsibility. I talked with the supervisor of the customer office and it was just another bad experience, totally useless. I will never buy from Officemax ever again.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: mediasky

    Updated:12-31-06

    This was the WORST online shopping experince I have EVER had. They took my order and it was not until I called because my order did not ship in the "usual" timeframe outlined on the site that they told me they sold out of my order. Then, we it did come in stock, they could not guarentee it would come in time for Christmas...this is AFTER I already paid for expedited shipping. Further, my order has not arrived and I just an additional $20 charge on my statement with no explination why. I will never, ever again do business with the company. Their customer service is awful and I am not the only one to feel this way, thier voicemail is too full for me to leave a message. DO NOT USE ACORTECH FOR ANY ONLINE PURCHASES. They will over bill you and not deliver your order.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: lorims3kds

    Updated:12-02-06

    I ordered a Memory Card on November 24, 2006. I received an invoice stating that the item was in stock and would be shipped in 4 days. I received an email again on November 29th stating now that the item was backordered. I specifically bought the card for a trip to Hawaii the 5th of December. I phoned Office Max, only to be told that it would not be in until, at the earliest, December 15. That is a bunch of garbage. I could have purchased another memory card online for almost the same price. Now, I have to go uptown and pay a higher price because Office Max falsely lists items as in stock and sells them when apparently they dont even have them. Not a good practice. Being a company of that size, they should know what is in stock, backordered, etc., at the time of the sell and should inform you of this. I would definitely NEVER shop there again. Advice is to stay clear if you care about getting your item in a reasonable timeline.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: ktran003

    Updated:11-09-06

    I ordered four cakes of DVD+Rs with free shipping on 11/6 and they arrived on 11/7!!! They arrived so fast that I didnt know the package sitting on my front porch two days later.

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