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OfficeMax

263 Shuman Blvd
Naperville, IL 60563,
OfficeMax
http://www.officemax.com
 Hours:0
800-283-7674(service)
online@officemax.com(service)
  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: helenhuie

    Updated:12-10-03

    I placed an order and my status has been switched 3times. My order was no processed for a long time, and when it was, the next day it was placed on backorder. Then i recieved an e-mail saying that it is cancelled. When i called customer service, it took 20-30min for someone to get to me. Customer service was poor. The people were hardly willing to help and wasnt open to listen to my problem. I had to reorder my order again. And I dont even know if my order will come.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: big_al663

    Updated:12-02-03

    Wow people, I have shopped with OfficeMax using the online store and in person. I have never had a problem like those stated below. Rebates are a little slow in getting, but thats expected no matter where one goes. I have bought Cat5 and 6 cords, printers, scanners, cable routers, and CD burners, amongst other stuff that I cannot remember. All sales staff both online and in person have been extremely helpful in making my decisions. It seems as though people expect too much. Grow up.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: jpeterson2

    Updated:10-18-03

    I ordered a leather chair, it was backordered for 3 weeks, then they thought they shipped it but never did, then they shipped the wrong chair to me, then over the following 4 weeks I called 6 times, speaking to customer service and management, each time being assured the return will go through in a few days and theres "nothing they can do". I now have to protest the charge with my credit card company, because OfficeMax service employees and management are ridiculously incompetent.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: koksal

    Updated:07-28-03

    I placed an order to get a digital camera from officemax.com. The next they I got a phone call from the fraud protection department of my credit card company. officemax tried to charge my card an additional $50, not honoring their sale price. I called officemax to correct the problem. The customer representatives are not friendly and they are not knowledgable. I had similar problems before with office max,Iwill never shop on their online store. The way that they handle online orders are awfull.

  • Overall Rating
    1 stars 1 Star Review
    Reviewed by: oneyorkie

    Updated:06-18-03

    I ordered a camera on 6/8. The website indicated the camera was in stock. The next day a representative called to tell me it was going out that day. I called 06/18 as I have yet to receive it. I was told they were on back-order and I would receive it shortly. I then spoke to another person who explained the camera is actually shipped from a third party vendor. I called that vendor and was told it was on back-order since Dec.02 and it is not coming in. I will never shop here again.

  • Overall Rating
    4 stars 4 Star Review
    Reviewed by: lgeldred

    Updated:06-11-03

    After seeing some of the reviews here, I was a bit skeptical about buying online from OfficeMax. However, I can only say that their dealings with me were prompt and professional. Their price listed here was definitely the best deal. I received one confirmation email and the item was delivered the next day (*free* shipping). They did have to call to get directions to my house to deliver the item, and the taxes were a bit more ($10 instead of $6) than predicted, but Im overall quite satisfied.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: dabum8u

    Updated:05-01-03

    Extremely Fast Shipping! 1 Day delivery. Will Buy from them again

  • Overall Rating
    4 stars 4 Star Review
    Reviewed by: goturkish

    Updated:04-30-03

    This is an update to my pervious negative feedback.My over all transaction with this company has been satisfactory. They seem to improve their customer service and shipping quality and speed.My later purchases have been handled properly. I must increase my low rating to be just and fair to this company.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: evilinside

    Updated:04-04-03

    OfficeMax shipped the correct item to me in just one, yes ONE day. I didnt have to pay any hidden fees and I got a quality product UNDAMAGED. Thanks OfficeMax--I will order from you again.

  • Overall Rating
    5 stars 5 Star Review
    Reviewed by: pfd61usa

    Updated:03-17-03

    Smooth transaction, great product price!

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