Quantcast

Blogs

Full Disclosure

Contributing Editor Stephen Manes's pointed commentary on everyday computing headaches, technology trends, and more.

Subscribe to this blog

Full Disclosure |

End of the Line: Same as It Ever Was

imageThirteen years and nine months. That's how long this column has been in business. It started in April 1995 with a jape about "Microsoft Sex"--a mythical product that I proposed as a follow-up to the company's amazingly awful Microsoft Bob. Since then, you, I, and my other reader have whiled away the years watching PC hardware, software, and services miraculously evolve from expensive, complex, and buggy to cheap, complex, and buggy.

But with this installment, Full Disclosure is shutting its doors for good. Since everything must go, we're clearing the shelves of material that somehow never saw the light of day, and a fake interview is the easiest way to knit it all together. So here goes:

Read more...

Full Disclosure |

23 Things I Wish Would Just Go Away

image

Illustration: John Cuneo
It's list season here at PC World, so I may as well join in--with something that resembles the "little list" made famous by Ko-Ko, Lord High Executioner in Gilbert and Sullivan's classic The Mikado. He sings of "offenders who might well be underground, and who never would be missed." Me, too.

Seven Wonders of Microsoft 'Innovation'

7. Microsoft Live Search: Isn't it wonderful that they have to pay you to use it?

Read more...

Full Disclosure |

Time for Change? Not Necessarily

imageYou've just installed the mostly estimable Firefox 3. Now you proceed to make an online purchase and head straight for the checkout page. The page claims to be secure, but...whoa! Where's the little lock that used to be to the right of the address? Why isn't the entire address yellow, signifying a secure site? Because, in the words of the immortal Dr. John, "Somebody changed the lock."

Oh, it's still around. It just moved to the status bar down in the lower-right corner of the window. You can almost see the justification for the change: Showing the lock there has a long history, particularly with Internet Explorer. You could argue that a lock in that spot is the de facto indicator of a secure page, and that it's simpler to tell users to look there for the icon. But putting the lock beside the address makes so much sense that Microsoft moved it to that spot in Internet Explorer 7. Smart move. Firefox should have stuck to its guns.

Read more...

Full Disclosure |

Singing the New-PC Blues

New-PC blues

Illustration: John Cuneo
It's so painful to move your life from one Windows machine to another that I tend to buy PCs only when I have to. But as I mentioned last month, Microsoft's abandonment of Windows XP sent me scrambling to find a replacement for my superannuated but still functioning subnotebook. I kept hoping that some undiscovered Web magic might somehow make the process easier this time. But, as my latest go-round shows, once you're done shopping, the Web doesn't really help you much.

Web deals aren't always best: With so many online stores refusing to publish telephone contacts, I had dropped my old habit of picking up the handset to get better deals. This time was different. When I went to configure my new Sony laptop online, I found a "Fresh Start" option that would minimize crapware and save me $25, but the only mention of XP was a little display ad with a phone number.

Read more...

Full Disclosure |

Laptops: In Search of Bearable Lightness

Illustration: John Cuneo
This year marks the tenth anniversary of my affair with 3-pound notebooks. In 1998 I fell in love with Sony's pioneering 1-inch-thick VAIO 505G, and I've kept the flame burning with a couple of its successors. But now the unit I've been carrying everywhere for four years has a Webcam that's dead and a keyboard with shiny surfaces where various letters should be. Before the Wizards of Redmond could drive a stake completely through XP's heart, I went looking for a portable that wasn't restricted to The Windows That Must Not Be Named. Making a choice turned out to be a surprisingly tough call.

I briefly considered deserting Windows entirely. But Apple's Macbook Air resembles the original VAIO lightweights, with dongles for important connections and an optical drive that's both outboard and optional. That combination is state of the art--for 1998. And since a charged-up spare battery often saves my bacon, the Air's nonremovable cells make this ultraportable a classic form-kills-function Steve Jobs Vanity Machine.

Read more...

Full Disclosure |

Microsoft TV: Too True to Be Funny!

Illustration: John Cuneo
Some stuff you can't make up. In April, Mediaweek really did report that at a Microsoft event, MSN's Gayle Troberman announced new online TV concepts. Among them: In Need of Repair, described as "a male-skewing home improvement series featuring a pair of sophomoric, mostly inept, hosts."

Troberman said the shows could be tweaked to advertisers' needs, but the first script seems destined for a major overhaul. I can't vouch for its provenance, but the informant who sent it to me claims to have fished it out of a Recycle Bin at an undisclosed location in Redmond, Washington.

Read more...

Full Disclosure |

Reality Check: Kissing My Landline Goodbye

I thought old-school telephone service was obsolete. Wrong!

Illustration: John Cuneo
Way before cordless phones, a 25-foot wire running from the wall to the handset cost me several dollars--every month. Back then, you rented your phone from Ma Bell. If you wanted a longer cable, you rented that too.

Today, voice options run from hollering down the hall to instant-messaging around the world. But force of habit kept me paying an outrageous $102 a month to Qwest, my local telco, for two landlines and services like call waiting that former monopolists still wildly overcharge for.

Read more...

Full Disclosure |

When Companies Outsource Support...To Mars!

image

Illustration: John Cuneo
Ah, 21st-century support! Thanks to state-of-the-art interplanetary communications, the person assigned to "help" you is always philosophically and sometimes physically located on Mars. When and if you reach a support person, the advice offered will be based on a script prepared long before the support company ever heard of your particular problem. Your mission is to avoid wasting time while gleaning possibly useful nuggets. How? Watch.

When Outlook Express began downloading my e-mail a few days ago, Windows popped up the dreaded message, 'Symantec Service Framework has encountered a problem and needs to close. We are sorry for the inconvenience.'

Read more...

Full Disclosure Stephen Manes, PC World |

About to Buy a Tech Product? Do the Math!

Illustration by John Cuneo.

Illustration: John Cuneo
I'm working on a book. I've recorded dozens of hours of interviews, with many hours more to come. Since there's no way to convert those recordings into text automatically with any kind of accuracy, should I cough up thousands of dollars to pay someone to transcribe them, or should I spend hundreds of hours of my own time doing it?

Right answer: Neither. In the old days of analog tape, when you had to fast-forward and reverse endlessly to find a particular remark in a lengthy interview, transcribing was virtually mandatory. But now, thanks to my digital voice recorder, files replace tapes, and playback software lets me jump around randomly--or even listen at high speed without hearing voices that resemble Alvin and the Chipmunks.

Read more...

Full Disclosure |

25 Years Ago: Free, Easy, Software Begins

Illustration: John Cuneo
Twenty-five years ago, a writer named Andrew Fluegelman became the editor of a new magazine--this one. He was already something of a celebrity in the wider world of personal computing as the father of "freeware," a concept that he had popularized, starting in late 1982, with the release of his trailblazing communications program, called PC-Talk.

When I heard about plans for this anniversary issue, it occurred to me that Fluegelman's influence, and his program's, amounted to far more than we realized at the time. PC-Talk was clearly a pioneer in helping PCs do something easily that initially was addressed as a clunky afterthought: communicate across vast distances. But I've recently come to understand that Fluegelman's little gem also pointed to a concept that went nameless at the time--open-source software--and to today's cornucopia of free applications and services.

Read more...

Full Disclosure |

My New Mouse: It Plugs! It Plays! What a Surprise!

Illustration by John Cuneo

Illustration: John Cuneo
When you cover an industry whose typical level of quality routinely begets stories like "How to Survive the Worst PC Disasters" and "Wipe Out Windows Annoyances," you come to expect that dealing with new tech equipment will bring irritations, aggravations, and delays. Purchase a new computer, and you anticipate several days of woe. Install a new network, and you know you'll be running from room to room in search of the mojo that will let computer A see computer B--and, when you get that right, vice versa.

But even a task as apparently straightforward as attaching a peripheral is rarely easy. Plug in a smart phone, and you'll find yourself installing synchronization software and maybe a driver, and babying them into submission. Fire up a new multifunction printer, and several hours of software installation later, some of the functions may actually work.

Read more...

Full Disclosure |

Today's Web: Use at Your Own Risk!

Beware of terms of service.

Illustration: John Cuneo
Devious. Sneaky. Underhanded. Those are the words that increasingly come to mind when I consider the "new Web" that's the subject of PC World's December 2007 special issue. What else would you call a world where providers unilaterally change the way their services work without even attempting to notify you, and "terms of service" and "privacy policies" are incomprehensible to anyone but the lawyers who wrote them?

I've long used Google Toolbar for Firefox to track my search history. When Google's Gmail came on the scene, I signed up. Then somewhere along the line, purely by accident, I happened to notice that when I hadn't bothered to log out of Gmail, Google's search results pages (but not the home page) included an item called "Web History." I quickly discovered that this meant Google was keeping track of my personal surfing--not just my searching.

Read more...

Latest News

  • The CES 2009 Gadget Parade Begins The 2009 International Consumer Electronics Show doesn't formally open until Thursday, but a collection of innovative CES gadgets is already on display.
  • Build a Hackintosh on the Cheap Last year, our own Rob Griffiths showed us how to build a "Frankenmac," (aka a Hackintosh, or x86 Mac) for about $1000. 
  • Netgear Shows 500GB Media Player Netgear's new Digital Entertainer Elite media player includes a 500GB built-in hard drive.
  • Freeverse Announces Slot Car Racing Game for IPhone Freeverse Software has announced the development of SlotZ Racer, a new slot car racing game for the iPhone and iPod touch. The...
  • MacProVideo.com Offers MainStage, Pro Tools Tutorials MacProVideo.com has announced the release of new tutorials to help users get the most out of MainStage, a component of Apple's...

Today's Special Offers

Name City
Address 1 State Zip
Address 2 E-mail (optional)