Last fall, I wrote about Assurz, a service that-for a small up-front surcharge-would let you return anything you bought at a participating retailer, on very generous terms: no questions asked, a 90-day window, and no shipping charges or restocking fees. Sadly, Assurz is no more. PC World's Steve Bass has written about the Assurz debacle, but the gist of the story is that Assurz filed for bankruptcy protection in late June after informing its retail partners that it was ending service because of excessively high return rates. What a shock: Whoever came up with the company's business model apparently didn't anticipate that the type of person who'd sign up for the service would be far likelier than the average customer to use it.
Another Type of Guarantee
Other third-party services still seek to assuage the fears of nervous online buyers. I recently looked at BuySafe.com, which rates e-commerce sites for security and privacy features, and offers merchants that it deems to be up to snuff the option of offering BuySafe's bonding service. Basically, the service is a guarantee-good for up to $25,000 and backed by the likes of Liberty Mutual and Travelers Insurance-that the e-tailer will meet all of its obligations on a sale.